Dealing with the aftermath of a car accident is stressful enough without the added frustration of unresponsive claims adjusters. If you’re struggling to get your claims adjuster to respond to you, you’re not alone. In these situations it can be hard to get your auto accident claims adjuster to respond to you.
Keep in mind, claims adjusters are very busy people. Their lack of responsiveness is very often the result of three things: (1) claims adjusters typically handle large volumes of claims meaning their time is limited; (2) insurance companies are large bureaucracies with a lot oversight so claims adjusters have bosses they have to run things by; and (3) claims adjusters are looking for very specific types information and documentation that might not be familiar to people who do not regularly work in the insurance industry.
Here are some practical steps you can take to encourage prompt communication and ensure your claim progresses smoothly.
Number 1: Document Everything
Before you reach out to your claims adjuster, gather all necessary documentation related to your accident. This includes:
- Police reports
- Medical records
- Photos of the accident scene and damages
- Witness statements
- Any correspondence with the insurance company so far
Having everything organized and ready shows that you’re serious about your claim and you’re prepared to move forward. It also saves time, as the adjuster will have fewer reasons to delay communication if they have all the information they need.
Number 2: Communicate Clearly and Professionally
Claims adjusters are professionals. They do this type of work every day. They will not change their mind or speed up their process simply because you yell at them or are impatient. They want specific information in the format they want it, and their bosses require them to take the time to do it their way.
When contacting your claims adjuster, be concise and clear in your communication. Whether you’re sending an email, leaving a voicemail, or speaking directly, stick to the facts, avoid unnecessary details, and remain professional. Keep records of all your communications, noting the date, time, and content of each interaction.
PRO TIP: Use email for written communication whenever possible. It provides a written record of your correspondence that can be referenced later if needed.
Number 3. Follow Up Regularly
If your adjuster isn’t responding, don’t hesitate to follow up regularly. A good rule of thumb is to follow up every 3-5 business days if you haven’t received a response. When you follow up, it will help keep you top of mind. Start by reminding the adjuster where you left off in your last communication and politely ask for an update.
Number 4. Escalate the Matter
If your adjuster continues to ignore your attempts to communicate, consider escalating the issue. Every adjuster will have a supervisor, and that supervisor will have a supervisor. Start by asking to contact the adjuster’s direct supervisor or the insurance company’s customer service department. Explain your situation and provide documentation of your attempts to reach the adjuster. Often, this added pressure can prompt a response.
Number 5. Consult an Attorney
If you’ve tried all the above steps and are still getting nowhere, it may be time to consult with a personal injury attorney. An attorney can help you navigate the claims process, negotiate on your behalf, and ensure that your rights are protected. Good personal injury attorneys work with adjuster on a daily basis, and they know how to present all of the information in a way that will get a result.
Conclusion
Getting your auto accident claims adjuster to respond can be frustrating, but persistence and professionalism go a long way. By staying organized, communicating effectively, and knowing when to escalate, you can improve your chances of receiving a prompt response and fair settlement.
If you’re feeling overwhelmed or unsure of what to do next, consulting with an experienced attorney can make all the difference. At Schriever Law Firm, we specialize in personal injury cases and are here to help you every step of the way. Contact us today for a free consultation and let us handle the insurance company while you focus on your recovery.